| Attribute | Average |
|---|---|
| Features | 3 / 5 |
| Reliability | 3 / 5 |
| Ease Of Use | 3 / 5 |
| Documentation | 2 / 5 |
| Vote Count | 1 |
This module is an add-on to the FAQ module that allows users with the new 'ask question' permission to create a question which will be queued for an 'expert' to answer. For more about why this module exists, please read "Ask the Expert" or Advice Column. Viewing of the completed question and answer pair... [More...]
| Maintainer: | NancyDru |
| Links: |
| Version | Date | Files | Release notes |
|---|---|---|---|
| 6.x-2.1 | 2010-Jul-04 | Download | Recommended |
| 7.x-1.x-dev | 2011-Sep-16 | Download | Development |
| 6.x-2.x-dev | 2011-Sep-15 | Download | Development |
| 6.x-1.x-dev | 2011-Feb-25 | Download | Development |
| 6.x-1.2 | 2008-Jun-02 | Download | Other |
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As far as I can see this is the only module that does what it does (facilitates letting visitors ask questions to be answered by experts).
It's got some severe usability and risk issues, though.
First, it creates a queue of un-answered questions, exposed as links in a block. Clicking on one of those links immediately alters the 'Published' status of the node to 'true', regardless of the content type default. That click is also what queues a response message to the asker.
These are both very problematic behaviors:
1: They're not the norm for how things work in Drupal (or how they should work in a good UI). What should happen is that if you click a link, you should see the question -- or, at least, be in a position to edit the question. The link should change the attributes of the question without a chance to intervene.
2: The workflow exposes user-submitted information (the question) without the answering "expert" having had a chance to view the content of the question. The risks of that should be obvious.
Note that the module's mode of interaction effectively requires you to use this problematic link, because it's the only way to drive the notify asker feature.
Until this module is re-architected, I suggest finding another means to allow users to ask questions.
